Refund & Cancellation Policy
1. Purpose, Scope & Payment Distinctions
1.1 Operational Objective: This Refund & Cancellation Policy (“Policy”) clearly regulates and explains how event cancellations, booking modifications, service fee adjustments, and financial refunds are evaluated, processed, and settled in relation to services accessed through https://thequickvenue.com and its associated software tools and mobile client frameworks.
1.2 Incorporation by Reference: This Policy forms an integral, inseparable binding component of our official Terms & Conditions and must be strictly read and construed together with them.
1.3 Critical Distinction Between Payment Streams: To avoid ambiguity, it is essential to legally differentiate between two entirely distinct categories of transactional payments processed across or resulting from the Platform:
Encompasses all direct financial transfers paid by a Customer directly to an autonomous Venue Owner—specifically preliminary booking advances, reservation date tokens, balance rental installments, refundable property security deposits, food & beverage catering tariffs, event decoration charges, and similar hospitality surcharges. These funds never enter Quick Venue bank accounts and are governed exclusively by the specific Venue Owner's independent cancellation policy.
Encompasses specific platform administrative charges paid directly to Quick Venue Private Limited—specifically booking Service Fees, convenience charges, partner listing subscriptions, lead distribution packages, verification badges, and promoted marketing campaign charges. These specific organizational receipts are governed strictly by the procedural rules established in this Policy.
1.4 Intermediary Exemption: Quick Venue operates purely as a recognized technology software platform and electronic commerce intermediary. Unless explicitly acknowledged in stamped written terms upon a specialized managed-event checkout screen, Quick Venue DOES NOT collect, process, hold, deposit, or exercise fiduciary control over physical Venue Payments.
2. Refunds & Cancellations — Consumer Customers
2.1 Booking Enquiries & Discovery Services
2.1.1 Free Discovery & Enquiry Routing: Submitting a digital Booking Enquiry, soliciting an estimated Quotation, generating AI recommendation shortlists, and comparing venue features upon the Platform is provided completely free of charge. No consultation tariff or preliminary search fee is payable by consumers for utilizing discovery tools.
2.1.2 Unconditional Enquiry Withdrawal: A transmitted Booking Enquiry may be freely retracted or withdrawn at any arbitrary moment prior to executing a binding Booking Contract, without incurring penalties or financial expense, simply by issuing a notification message to the concerned Venue Owner and our support desk.
2.1.3 Absence of Refund Applicability: Because zero financial consideration is charged by or remitted to Quick Venue for preliminary enquiry routing and search features, no legal claim for monetary refund can ever arise in respect of such introductory services.
2.2 Cancellation of a Confirmed Venue Booking
2.2.1 Exclusive Governance by Booking Contract: Once a consumer Customer executes a definitive Booking Contract, sign-off sheet, or date reservation agreement with an independent Venue Owner, any subsequent event cancellation is governed entirely and exclusively by the substantive cancellation clauses recorded inside that specific Booking Contract, vendor invoice, or official booking voucher.
2.2.2 Vendor Liability for Token Refunds: The assessment and execution of any financial refund appertaining to advance reservation tokens, holding deposits, or preliminary part-payments is the sole administrative responsibility of the hosting Venue Owner. Because Quick Venue never holds or custodies such commercial booking deposits, our enterprise cannot unilaterally issue, legally compel, or financially guarantee vendor token refunds.
2.2.3 Mandatory Written Documentation: Customers are strictly advised to demand, inspect, and authenticate the Venue Owner's detailed cancellation, date-rescheduling, and refund policy in stamped writing prior to remitting any initial payment advances into vendor accounts.
2.2.4 Indian Hospitality Sector Norms: Typical commercial practice across the Indian event and wedding hospitality industry establishes that initial booking tokens and reservation advances are strictly non-refundable, or alternatively refundable upon an escalating sliding discount schedule linked directly to the calendar notice interval remaining prior to the scheduled event date. Because specific financial penalty slabs vary across properties, terms must be audited individually with the specific host venue.
2.3 Cancellation by the Venue Owner
2.3.1 Primary Vendor Recovery: In the unfortunate circumstance where an independent Venue Owner unilaterally cancels an already confirmed booking, the Customer is instructed to immediately demand full restitution and immediate financial refund of all deposited amounts directly from that hosting Venue Owner in explicit alignment with the executed Booking Contract and governing Indian civil contract law.
2.3.2 Facilitative Support & Remediation Protocol: Upon receiving an urgent written escalation notice from an impacted Customer, Quick Venue will actively execute the following administrative remedial actions strictly as an organizational customer service goodwill measure:
- (a) Vendor Escalation: Actively liaise with and formally escalate the refund demand before executive management of the defaulting Venue Owner;
- (b) Alternative Venue Sourcing: Expeditiously attempt to identify, shortlist, and recommend alternative backup Venues possessing comparable architectural specifications, dining pricing slabs, and spatial luxury standards, subject strictly to real-time calendar date availability; and
- (c) Vendor Quality Review: Formally log a severe compliance violation debit against the defaulting Venue Owner's corporate profile, which upon qualitative review may result in punitive downward algorithm re-ranking, temporary public listing suspension, or permanent blacklisting from our marketplace.
2.3.3 Preservation of Intermediary Shield: Such operational escalation and customer rescue assistance is provided purely as voluntary consultative support without any admission of institutional liability, and shall NEVER operate to convert Quick Venue into a financial debtor or render our corporation vicariously responsible for discharging the vendor's monetary refund debt.
2.4 Customer Support for Refund Disputes
2.4.1 Grievance Escalation Procedure: Customers encountering severe obstruction or unjustified refusal when seeking due refund returns directly from a Venue Owner may officially register an analytical dispute ticket with our designated Grievance Officer, attaching authentic evidentiary documentation (specifically initial booking confirmation slips, bank transfer execution receipts, cancelled cheques, and written vendor chat/email correspondence).
2.4.2 Mediation Limitations: Our compliance team will assertively pursue administrative mediation dialogue with the Venue Owner and communicate all substantive replies to yourself; however, definitive financial resolution and legal restitution ultimately rest entirely between the contracting Customer and the property Venue Owner.
2.4.3 Statutory Consumer Protections: Nothing expressed across this procedural section attempts to diminish or restrict an aggrieved Customer's non-excludable statutory rights to initiate formal legal complaint proceedings before recognized judicial Consumer Commissions under the provisions of the Consumer Protection Act, 2019.
3. Refunds & Cancellations — Partner Venue Owners
3.1 Free Listings
3.1.1 Free Onboarding Architecture: Basic property digital onboarding and publication of a standard foundational venue Listing upon our portal is currently executed without demanding initial subscription fees or setup charges. Because zero monetary charges are assessed, no refund calculations apply to basic free profiles.
3.1.2 Voluntary Profile Removal: A registered Venue Owner retains administrative latitude to demand immediate unpublishing and deletion of a free venue Listing at any arbitrary moment by delivering written instructions to our vendor support team. Listing removal is ordinarily processed and completed within seven (7) working days from authentication.
3.2 Paid Subscriptions & Premium Marketing Services
3.2.1 Commercial Subscription Rules: Where an enterprise Venue Owner elects to upgrade their account by purchasing paid recurring subscriptions, promoted priority placements, on-site physical verification badge evaluations, lead routing packages, or banner showcase campaigns (“Premium Services”), the following fiscal regulations strictly govern unless overridden by a custom offline stamped enterprise contract:
A preliminary subscription cancellation petition received within precisely seven (7) sequential calendar days of initial invoice purchase date—provided strictly that the purchased commercial service has NOT yet been activated, implemented, published online, or utilized to download lead data—remains eligible for a full financial refund, minus actual non-recoverable payment gateway clearing fees incurred during capture.
Once a purchased Premium Service has completed technical activation—for obvious illustration, a promoted ranking spotlight has gone live upon user discovery feeds, consumer lead telephone numbers have been delivered into vendor dashboards, or banner display ads have begun accumulating impression analytics—all underlying subscription charges become strictly non-refundable, as the underlying promotional service consideration has been irrevocably rendered.
A recurring commercial subscription plan may be voluntarily terminated at any interval, operating with technical effect precisely from the expiration timestamp of the then-current billing period. No fractional or pro-rata financial refund is calculated or returned for the remaining unutilize days of an already activated monthly or annual billing cycle unless explicitly confirmed in stamped writing.
In circumstances where a partner subscription operates upon automated credit card or mandate auto-renewal schedules, explicit notice of subscription cancellation must be successfully received at least forty-eight (48) consecutive hours prior to the upcoming renewal debit timestamp to successfully block processing of the subsequent billing cycle charge.
3.2.2 Service Deficiency Attributable to Quick Venue: In the specialized event that a paid commercial marketing service fails entirely to deliver, exhibits severe prolonged technical malfunctions, or suffers extended cloud unavailability stemming from software engineering defects attributable solely to Quick Venue, and such architectural fault is not repaired within a reasonable resolution period, the affected Venue Owner shall become legally entitled to receive either a pro-rata financial refund covering the impaired downtime window or an equivalent promotional service credit extension, chosen purely at the Venue Owner's election.
3.2.3 Variables in Lead Conversion & Volume: Incoming inquiry lead volumes, consumer quality scoring, and reservation contract conversion ratios depend upon unpredictable macroeconomic market dynamics, wedding seasonal calendars, territorial competition, vendor dining pricing competitive tariffs, response latency, and visual showreel appeal. Quick Venue strictly declines to guarantee any specific minimum threshold of incoming consumer leads, physical footfall site visits, or gross event revenue, and zero monetary refunds shall ever arise upon complaints of lower-than-expected commercial inquiry volume unless a stamped guaranteed performance contract was executed.
3.3 Termination for Breach
3.3.1 Forfeiture Upon Policy Breaches: Where an enterprise vendor Account or property Listing is forcibly suspended, restricted, or permanently terminated by Quick Venue administration due to substantiated breaches of our official Terms & Conditions—specifically intentional publication of misleading room capacities, upload of fraudulent availability dates, extortion of consumers, fake review syndication, or failure to maintain lawful mandatory food/liquor licenses—all previously remitted subscription or lead charges are immediately forfeited without refund right, and any pending commercial invoices remain fully due and payable.
3.3.2 Convenience Termination by Platform: Conversely, where Quick Venue unilaterally decides to retire or terminate a paid commercial service for enterprise administrative convenience in circumstances completely devoid of vendor operational breach, our billing department will initiate an immediate, equitable pro-rata financial refund returning the exact monetary value representing the unutilized future portion of the paid subscription cycle.
4. Marketplace & Facilitation Services
4.1 Scope of Marketplace Infrastructure: Quick Venue's proprietary marketplace facilitation suite encompasses high-speed venue discovery engines, granular parameter filtering, multi-property matrix comparison, AI-powered conversational assistance, digital Booking Enquiry routing pipelines, site-visit calendar coordination support, and real-time chat communication software.
4.2 “As Available” Service Delivery: All marketplace software tools are furnished strictly upon an “as available” technological basis. Quick Venue offers no commercial underwriting or legal assurance that an exhaustive search will uncover a venue matching specialized criteria, that a targeted Venue Owner will answer messages promptly, that quoted catering tariffs will align with consumer budgetary parameters, or that negotiations will successfully convert into a finalized booking contract.
4.3 Zero Refund for Free Tools: Because marketplace discovery functions are provided without direct user assessment fees, no monetary refund disputes can emerge regarding free usage.
4.4 Governance of Paid Facilitation: Where specialized premium marketplace coordination or concierge sourcing services are rendered against a specific invoiced administrative Service Fee, all cancellation adjustments and refund requests remain strictly regulated by the mandatory rules established under Clause 3.2 and Clause 5 of this Policy.
4.5 Exclusion of Consequential Losses: Quick Venue remains totally exempt from evaluating or satisfying compensatory damages, travel expenses, hotel accommodation losses, printing expenditures, opportunity costs, or consequential financial injuries sustained by consumer Customers or Venue Owners resulting from a failed, delayed, or abruptly cancelled event booking.
5. Administrative Service Fees & Tax Adjustments
5.1 Transparent Fee Disclosure: In operational transactions where a separate administrative Service Fee, technology convenience surcharge, coordination commission, or platform processing charge becomes payable to Quick Venue Private Limited in connection with confirming a specific reservation, the accurate financial assessment will be clearly calculated and itemized upon checkout interfaces prior to initiating payment authorization.
5.2 Service Fee Refundability Rules: Unless contradictory explicit regulations are published upon the specific checkout invoice page, administrative Service Fees operate under the following strict legal refund rules:
- (a) Earned Upon Confirmation: Administrative Service Fees are legally earned the moment our software infrastructure successfully connects the contracting parties and renders facilitation assistance; accordingly, Service Fees become entirely non-refundable immediately once an event booking has been formally accepted and confirmed by the hosting Venue Owner.
- (b) Exception for Vendor Cancellation: In the frustrating scenario where a confirmed venue reservation is abruptly terminated by the Venue Owner prior to the scheduled event date, and Quick Venue concierge consultants remain unable to source and secure a mutually acceptable comparable alternative backup venue, the explicit administrative Service Fee charged by Quick Venue in connection with that failed booking will be reimbursed to the Customer in full.
- (c) Non-Refundability Upon Customer Abatement: In circumstances where a confirmed venue booking is voluntarily cancelled, rescinded, or postponed by the consumer Customer for personal reasons, emergency shifts, or altered family planning, the platform Service Fee remains strictly non-refundable.
- (d) Technical Billing Errors: Where rigorous internal billing audits uncover that an administrative Service Fee was assessed in clerical error, captured in duplicate due to network retry loops, or charged at an incorrect inflated amount, our billing operations will swiftly process a full financial refund of the surplus amount without administrative friction.
5.3 Taxation & GST Credit Notes: All financial refund disbursements are computed and returned net of mandatory statutory taxes. Where Goods and Services Tax (GST) assessed upon an original Service Fee has already been settled into sovereign tax treasury ledgers, necessary tax reconciliations or credit notes will be formally generated and delivered in rigorous accordance with prevailing Indian Goods and Services Tax legislation and credit-note reversal procedures.
5.4 Payment Gateway Deduction Allowance: Non-recoverable electronic bank settlement surcharges, credit card network processing fees, or merchant payment gateway routing deductions actually incurred during financial transmission may be rightfully deducted from an outbound refund principal where explicitly permitted under this Policy. Every single deduction will be transparently itemized inside the written refund confirmation voucher.
5.5 Strict Return to Original Instrument: To enforce stringent anti-money laundering (AML) banking compliance and protect digital security, approved refunds are transferred exclusively back into the identical banking payment instrument, credit card account, or UPI handle originally deployed during initial checkout. Manual diversions toward alternative secondary bank accounts are executed solely in exceptional provable circumstances where the original banking card or corporate account has suffered formal legal closure or institutional invalidation, strictly following exhaustive identity verification auditing.
6. Refund Processing Timelines & SLA Milestones
Quick Venue adheres to transparent, structured administrative turnaround schedules when logging, evaluating, auditing, and executing legitimate refund and cancellation requests:
6.1 24-Hour Administrative Acknowledgement: Every formally submitted written refund or subscription cancellation request dispatched to our official support desk is officially registered and acknowledged within precisely twenty-four (24) sequential hours of electronic receipt, accompanied by an alphanumeric dispute tracking tag.
6.2 7-Day Assessment Turnaround: Our billing compliance analysts undertake rigorous qualitative evaluations of transaction eligibility and communicate an authoritative eligibility evaluation within seven (7) consecutive working days following complete receipt of the formal application and all underlying corroborating proofs (such as vendor cancellation notices and payment settlement slips).
6.3 7-Day Initiation Window: Once an evaluated refund petition is formally endorsed by internal financial management, electronic treasury instructions to execute the reimbursement transfer are initiated directly into banking merchant networks within seven (7) working days from formal administrative approval.
6.5 Banking Infrastructure Dependency: Be explicitly advised that settlement realization timelines occurring subsequent to electronic instruction initiation are governed strictly by external clearing banks, national credit card arrays (Visa/Mastercard/RuPay), and merchant settlement clearinghouses, functioning entirely outside the operational monitoring or technical acceleration capabilities of Quick Venue.
6.6 Refund Reference Number Tracking: Upon electronic credit instruction firing, our billing systems generate and deliver a unique banking Refund Reference Number (RRN) or ARN, which must be clearly cited within all follow-up accounting correspondence or when communicating directly with your card issuing bank.
6.7 Escalation for Delayed Credits: In the uncommon circumstance where an initiated refund fails to appear within your personal checking balance upon the conclusion of the maximum indicated banking window, please contact our Grievance Officer quoting the assigned refund reference tag, enabling our treasury personnel to raise high-priority tracing inquiries directly with our merchant payment aggregators.
7. Exceptional Circumstances & Force Majeure
7.1 Force Majeure Governance: In extraordinary circumstances where a confirmed celebratory gathering cannot physically proceed due to external catastrophic events occurring outside reasonable human governance—specifically devastating natural disasters, statutory epidemic/pandemic quarantines, binding governmental municipal lockdowns, public assembly curfews, general election security restrictions, communal disturbances, regional civic riots, labor strikes, or restrictive judicial court injunctions—the legal financial consequences regarding deposited Venue Payments are determined strictly between the consumer Customer and the autonomous Venue Owner under the Force Majeure framework inscribed within their Booking Contract and governing Indian contract jurisprudence.
7.2 Consultative Rescheduling Support: During verified force majeure emergencies, Quick Venue concierge staff will, upon written request, utilize reasonable consultative endeavors to mediate discussions bridging the affected parties to explore amicable date rescheduling, customized partial refund compromises, or transferable hosting credit vouchers valid for future dates, entirely without assuming corporate financial liability for unresolved deadlocks.
7.3 Service Fee Relief Under Force Majeure: In situations where a confirmed event booking is officially aborted and cancelled solely on account of verified force majeure restrictions arising prior to the scheduled function date, Quick Venue may, operating purely upon administrative equity and executive discretion, elect to either refund the gathered administrative Service Fee in full or convert the fee into an fully transferable digital platform credit voucher remaining valid for twelve (12) consecutive months from issuance.
7.4 Bereavement & Critical Medical Emergency: Refund petitions or cancellation requests precipitated by sudden immediate family bereavement, trauma hospitalization, or acute life-threatening medical emergencies are evaluated by corporate management sympathetically upon an individualized, case-by-case evaluation, strictly subject to presentation of authentic medical or official governmental verification certificates. Any financial relief or fee waivers granted under this humanitarian exception remain purely discretionary and DO NOT establish a legal precedent or an enforceable consumer entitlement.
7.6 Erroneous & Duplicate Debits: Genuine duplicate bank captures, technical double-debits, or aborted failed checkout transactions where customer banking account ledgers nevertheless suffered financial debits, will be automatically reimbursed in full upon merchant settlement verification, strictly devoid of administrative fee deductions.
7.7 Extended Software Outages: Where a severe, prolonged system software outage or cloud database disaster attributable strictly to Quick Venue engineering failures permanently impedes the functional display or commercial delivery of a paid vendor marketing subscription, affected registered Venue Owners shall become strictly eligible to claim and receive a compensatory promotional service credit extension or an equitable pro-rata monetary refund.
8. Protocol to Submit a Refund or Cancellation Request
To guarantee swift administrative logging and avoid procedural delays, all qualified refund applications and partner subscription cancellation notices must adhere strictly to the following formatting protocol:
8.1 Designated Email Destination: Submit an authentic electronic transmission addressed directly to our Treasury & Billing Desk at refunds@thequickvenue.com bearing the explicit email subject line header: “Refund Request — [Insert Your Booking / Invoice Reference Number]”.
Your analytical electronic transmission MUST incorporate all five of the following evidentiary points:
- (a) Applicant Identity: Full registered personal or corporate entity name, active mobile contact telephone number, and official account email address;
- (b) Reference Identifier: Complete alpha-numeric booking confirmation voucher code or fiscal billing invoice reference number;
- (c) Transaction Coordinates: Exact date and timestamp of payment debit, gross financial amount debited in INR, and specific payment instrument deployed (UPI / Debit Card / Net Banking);
- (d) Justification Statement: Detailed textual articulation explaining the operational reason necessitating the cancellation or refund claim; and
- (e) Corroborating Evidence: Digital attachments enclosing transaction debit bank statements, vendor cancellation acceptance notices, screenshots of system errors, and relevant chat/email correspondence.
8.3 Consequences of Incomplete Filing: Incomplete, fragmented, or poorly documented applications will inherently suffer significant administrative evaluation delays. Our billing analysts retain regulatory authorization to issue supplementary data requests or demand written clarifications before processing claims.
8.4 Tracked Written Determinations: Every properly filed refund application is assigned an internal ticket tag, monitored through completion, and concluded with a formal written determination rationale communicated directly to your account email address.
9. Statutory Grievance Redressal & Escalations
9.1 Escalation Channel: In circumstances where you experience persistent technical obstacles or remain deeply dissatisfied with an initial refund determination or subscription cancellation decision rendered by our billing desk, you retain absolute right to escalate a formal appeal before our appointed corporate Grievance Officer:
Attn: Grievance Redressal Officer, Quick Venue Private Limited • Ward no. 1, Near Jagdamba, Vill. Shitalpur kamalpur, Bidupur Bazar, Bidupur, Vaishali - 844503, Bihar, India
9.2 Mandatory Turnaround SLAs: Formally registered grievance appeals are statutorily acknowledged within precisely twenty-four (24) hours of receipt and ordinarily investigated, evaluated, and comprehensively resolved within fifteen (15) consecutive days in strict conformity with Indian Intermediary Rules.
9.3 Preservation of Statutory Consumer Rights: Nothing formulated across this Policy attempts to nullify or restrict your absolute legal right under active Indian jurisprudence to approach, petition, and institute formal consumer litigation before the competent regional District, State, or National Consumer Disputes Redressal Commissions constituted under the substantive framework of the Consumer Protection Act, 2019.
10. Policy Amendments & Temporal Application
10.1 Dynamic Modification Power: Quick Venue Private Limited reserves independent administrative authorization to update, amend, revise, or modernize this Refund & Cancellation Policy from time to time to mirror evolving Indian banking regulations, RBI merchant directives, shifting tax legislation, or enhancements to our platform transactional architectures. All revised editions will be published upon this dedicated page accompanied by an adjusted “Last Updated” timestamp indicator.
10.2 Strict Rule of Temporal Governance: To preserve fairness and contractual predictability, any financial transaction, venue reservation, or commercial subscription upgrade initiated across our Platform is governed entirely and exclusively by the specific version of this Policy actively in legal force on the precise date and timestamp of your original financial transaction or subscription capture. Subsequent policy adjustments do not operate retroactively against historically finalized bookings.
11. Corporate Billing Helpdesk & Enterprise Contacts
For rapid assistance concerning pending invoicing questions, transaction tax adjustments, refund tracking updates, or vendor subscription modifications, please address your correspondence to our Corporate Treasury and Customer Billing Helpdesk:
CIN: U74900BR2026PTC086906 • PAN: AABCQ3073B • TAN: PTNQ00343A
Quick Venue Private Limited • Ward no. 1, Near Jagdamba, Vill. Shitalpur kamalpur, Bidupur Bazar, Bidupur, Vaishali - 844503, Bihar, India